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Partners & Regulators

At Sustainable Water Solutions Company (SWS), we aim to facilitate the provision of reliable and accurate information to various institutions and relevant entities, to meet the requirements of other regulators, and to raise awareness of the regulatory requirements. When SWS came into existence (2005), the Regulation & Supervision Bureau (RSB) regulated the activities of the water, wastewater, and electricity sectors in the Emirate of Abu Dhabi.

The Department of Energy (DOE) is the successor entity to the RSB under Law No.11 of 2018. The DoE’s responsibility is defined as the Energy Sector Regulator which outlines the regulatory framework and policies.
The DOE grants a license to the SWS to carry out their activities in the authorized areas. The license is granted in the exercise of the powers conferred on the DOE by Article (4) of Law No (11), Article (82) of Law No (2), and Article (6) of Law No (17). A license to operate was issued to SWS in 2005.

Since then, several government entities have been restructured to form a new infrastructure Regulator, the DOE, under Law No 11/ 2018. While SWS is currently engaged in the licensed sewerage activities within the authorized area, certain other areas (primarily some of the ongoing real-estate developments) are being served through different licensing arrangements between the relevant entities and the Department of Energy.

The license sets out the conditions that SWS must adhere to ensure the protection of the environment, secure public health, and serve the interests of customers.

Furthermore, SWS must meet the requirements of other regulators, such as the Environment Agency of Abu Dhabi (EAD) and other government agencies.


Department of Energy

DoE’s role is driving the emirate’s energy transition efforts with a clear focus on creating a sector that promotes economic growth and social development, and environmental sustainability.

DOE Website

ADQ has served as a long-term investor that is accelerating the transformation of Abu Dhabi into a globally competitive economy.

ADQ Website
Abu Dhabi Digital Authority

Abu Dhabi Digital Authority is leading the digital future of Abu Dhabi by supporting our government partners to deliver services and build ecosystems, that enrich quality of life and multiply opportunities for business and personal growth.

ADDA Website
Abu Dhabi Distribution Co.

Abu Dhabi Distribution Company (ADDC) plans, operates, maintains and owns network distribution assets and directly interfaces with water and electricity customers in Abu Dhabi's central and Al Dhafra regions, leveraging technical expertise and best-practice customer-care solutions.

ADDC Website
Abu Dhabi Housing Authority

Abu Dhabi Housing Authority (ADHA) was established to develop housing programmes and initiatives to meet the needs of the citizens of the Emirate of Abu Dhabi.

ADHA Website
Abu Dhabi City Municipality

Abu Dhabi City Municipality provides comprehensive services to the public and ensure proper planning of the developing city, with regularized road networks, maintenance services, sewerage, lighting works, launching the Agriculture Development Plan in the Emirate and establishing public markets in various areas.

ADCM Website
Department of Economic Development

Abu Dhabi Department of Economic Development (ADDED) regulates the business sector in the emirate of Abu Dhabi and leads economic initiatives to achieve a knowledge-based, diversified, and sustainable economy.

ADDED Website
Department of Municipalities and Transport

The Department focuses on finding the most effective means of providing essential, modern, responsive and comprehensive municipal services across three regional municipalities, and supports Abu Dhabi's global position as a leader in innovation-led urban planning and transportation.

DMT Website
Environment Agency Abu Dhabi

EAD regulates and enforces Abu Dhabi’s environmental laws to protect biodiversity and preserve the quality of life for a sustainable future.

EAD Website
Executive Council

The Abu Dhabi Executive Council (ADEC) is the local executive authority of the Abu Dhabi Government for the Emirate of Abu Dhabi. It assists the Ruler of Abu Dhabi in enforcing local and federal decrees and leading the Abu Dhabi Government.

ADEC Website
Health Authority

Department of Health - Abu Dhabi is the regulative body of the Healthcare Sector in the Emirate of Abu Dhabi and ensures excellence in Healthcare for the community by monitoring the health status of the population.

DOH Website
The Supreme Council for National Security – National Emergency Crisis and Disaster Management Authority

We supervise and administer to comply with the nation’s policy regarding the emergency, crisis and disaster management necessary procedures, through coordination & cooperation with related entities.

NCEMA Website
Tadweer – Abu Dhabi Waste Management Centre

Building Integrated Systems For Waste Management & Pest Control, & Providing Added Value Services To Customers & Society In Accordance With Approved Standards & Practices Through Building Effective Partnerships & Investment Of Assets, Financial, Human, & Technical Resources.

Tadweer Website
Abu Dhabi Transmission and Despatch Company

Abu Dhabi Transmission and Despatch Company (TRANSCO) is responsible for the development, operations and maintenance of high-voltage power and bulk water transmission networks within Abu Dhabi and beyond.

Transco Website

The WSP is our partner on the sustainability journey where we are looking at sustainability aspects along with the ESG. This long-term relationship is a great illustration of SWS values with our strategic partners.

At AECOM, we believe infrastructure creates opportunity for everyone – uplifting communities, improving access and sustaining our planet.

AECOM Website

At EY, our purpose is building a better working world. The insights and services we provide help to create long-term value for clients, people and society, and to build trust in the capital markets.

EY Website
Khatib & Alami

K&A today is a modern, dynamic, technology-enabled consultancy which is continually building on its skills and experience to drive innovation and collaboration, and ultimately to deliver an exceptional offering to clients.

Khatib & Alami Website

PwC is uniquely positioned to support governments and businesses in the region. Our purpose is to build trust in society and solve important problems.

PWC Website
Sai Global

SAI Global is a recognized leading provider of integrated risk management solutions, assurance, and property services. We help organizations protect their brands by proactively managing risk to achieve business excellence, growth, sustainability, and trust.

Sai Global Website
Schneider Electric

We provide end-point to cloud integration connecting products, controls, software and services. Our integrated solutions are built with safety, reliability and cybersecurity for your homes, buildings, data centres, infrastructure and industries.

Schneider Electric Website

Veolia is the global leader in optimized resource management. When it comes to managing utilities and resources, Veolia is the only company in the Middle East that works across the whole spectrum of environmental services - a unique service that we're proud of being able to provide.

Veolia Website

BESIX Contracting specializes in construction, infrastructure and marine works, often in contracts with a high level of complexity.

Besix Website
Wonderware Midwest (now GS PlantOptics)

GS PlantOptics, formerly Wonderware Midwest, is an operating affiliate of GS Systems, Inc., and has been a leading supplier of industrial software in the region since 1985. As the Midwest’s exclusive distributor of AVEVA software solutions, GS PlantOptics empowers you with an ever-expanding spectrum of applications.

GS PlantOptics Website
Emarat Aloula Contracting

Emarat Aloula Contracting is a multidiscipline general contractor that also provides extensive facilities management services, working with a wide range of sectors from petrochemical to water.

Emarat Aloula Contracting Website
Aqualia Mace

Aqualia, one of the largest European services groups responds to the needs of all parties, private and public at all stages of water cycle, providing water for human, industrial and agricultural use.

Aqualia Mace Website
Terms of Service

At SWS, our operations align with the Abu Dhabi Department of Energy’s operational standards and conditions. We continue to submit all the necessary regulatory submissions promptly, as per their guidelines. We have also achieved successful results from our internal audits that were conducted for our Regulatory Office.

Our regulator, the Department of Energy, has introduced an Energy Efficiency policy, requiring us to submit annual reports on our energy management initiatives and performance. They also have introduced a target of a 22 percent reduction in electricity consumption by 2030. Although this target is not yet mandatory for us, we are striving to align with it.

SWS must comply with local and national environmental regulations. We comply with the ISO 14001:2015 certification and have also developed and implemented an Environmental Management System (EMS). Our EMS details a comprehensive environmental impact assessment including stages for identifying, controlling, minimizing, and eliminating pollution.

We adhere to the Department of Energy Recycled Water and Bio-Solids Regulations 2021 Edition. The regulations define the acceptable limits for treated wastewater and biosolids parameters and the acceptable methods for collection, measuring, and monitoring.

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