At Sustainable Water Solutions Company (SWS), we aim to facilitate the provision of reliable and accurate information to various institutions and relevant entities, to meet the requirements of other regulators, and to raise awareness of the regulatory requirements. When SWS came into existence (2005), the Regulation & Supervision Bureau (RSB) regulated the activities of the water, wastewater, and electricity sectors in the Emirate of Abu Dhabi.

The Department of Energy (DOE) is the successor entity to the RSB under Law No.11 of 2018. The DoE’s responsibility is defined as the Energy Sector Regulator which outlines the regulatory framework and policies.
The DOE grants a license to the SWS to carry out their activities in the authorized areas. The license is granted in the exercise of the powers conferred on the DOE by Article (4) of Law No (11), Article (82) of Law No (2), and Article (6) of Law No (17). A license to operate was issued to SWS in 2005.

Since then, several government entities have been restructured to form a new infrastructure Regulator, the DOE, under Law No 11/ 2018. While SWS is currently engaged in the licensed sewerage activities within the authorized area, certain other areas (primarily some of the ongoing real-estate developments) are being served through different licensing arrangements between the relevant entities and the Department of Energy.

The license sets out the conditions that SWS must adhere to ensure the protection of the environment, secure public health, and serve the interests of customers.

Furthermore, SWS must meet the requirements of other regulators, such as the Environment Agency of Abu Dhabi (EAD) and other government agencies.